Your customers are telling you everything.
You just can't hear it.
Churn signals, expansion opportunities, health drivers. The answers are buried across your CRM, product data, and support tickets. Scoop investigates all of it and tells you what's actually going on.
Try it with your own data or get started with ours. No credit card required.
Your CS Platform Shows You What. But Never Why.
Black-Box Health Scores
Your health scores change, but nobody can explain the math. CSMs don't trust what they can't understand, leading to poor adoption and missed saves.
Static Segmentation
SMB/Mid-Market/Enterprise segments ignore how customers actually behave. You're missing expansion opportunities hiding in plain sight.
Analysis Bottlenecks
Waiting weeks for data team to run analysis means opportunities expire. By the time you get insights, it's too late to act.
Connect your CS data. Ask questions. Get real answers.
Scoop connects to your existing tools and investigates your customer data step by step. No data team required.
How Scoop Works for CS Teams
CRM + Product + Support] --> B[Scoop ML Engine] B --> C{AI Analysis} C --> D[Churn Risk Scores] C --> E[Expansion Segments] C --> F[Health Drivers] D --> G[Write to CRM Fields
+ Trigger CS App Playbooks] E --> G F --> G style A fill:#F8F9FA,stroke:#4763F5,stroke-width:2px style B fill:#4763F5,stroke:#333,stroke-width:2px,color:#fff style C fill:#E3165B,stroke:#333,stroke-width:2px,color:#fff style D fill:#4763F5,stroke:#333,stroke-width:2px,color:#fff style E fill:#4763F5,stroke:#333,stroke-width:2px,color:#fff style F fill:#4763F5,stroke:#333,stroke-width:2px,color:#fff style G fill:#4763F5,stroke:#333,stroke-width:2px,color:#fff
Data Science for CS Teams. No PhD Required.
Explainable AI Models
Every prediction comes with the exact IF-THEN logic. CSMs see why scores changed and can explain it to customers.
Behavioral Clustering
AI discovers segments like "Power users who never contact support" automatically. Target the right plays to the right cohorts.
One-Click Analysis
From uploading data to actionable insights in minutes. No SQL, no Python, just point and click.
Concrete Plays You Can Run Day One
Early Warning Churn Detection
Expansion Opportunity Discovery
Period-Over-Period Analysis
Stop guessing. Start knowing.
Connect your customer data, ask your questions, and get real answers. Starting today.
$99/mo billed annually. Free trial, no credit card required.
What if the AI already knew your business?
Domain Intelligence learns what your best people look for, what triggers concern, and what they'd recommend. Then it investigates your entire operation that way, automatically.
Explore Domain Intelligence →